It is unfortunate that most organizations see IT as a cost with very little benefit. Even though IT is the internal lubricant of business. This applies triple to Support teams. In my many decades in Support, most teams are under staffed, over worked, and suffering from deep deep deep knowledge debt. If your Support team … Continue reading Learn your tools
I played fast and loose with my Q1-3 goals, mostly since I was moving and getting a new job. I was able to redo some debt and get somethings paid off but all in all, not really as awesome as I had hope. So, for Q4 I'm setting some goals and running them through SMART … Continue reading SMART testing my Q4 goals
There are the things that you should do, the things that you want to do, the things that you have to do, and then there is the one thing that you do ... sit around thinking about all the things you're supposed to be doing while not doing nothing
Studies have shown that trying to concentrate on multiple tasks at the same time a.k.a. multitasking is actually detrimental to all the tasks you are performing. Often I find myself working on 3 to 4 tickets listening to a podcast or watching a TV show and thinking about what I'm going to be doing a … Continue reading Multitasking or adult ADD?
Test test this is a test of voice dictation through my laptopIt Seems to be working wellHow to raise credit There we go
Cast cast hello can you hear me check check seems to be working somewhat all right I wonder if it has similar commands like a voice dictation on Google docs – Ha
It is said that following a bad plan is better than no plan and I've been flying with no plan for some time. I keep trying to make a plan, or plans. I do some research, outline some stuff, take some notes and then just drop it. Maybe pick it up again a few days, … Continue reading Trust the plan, but there is no plan!!!