I reduced my FB time to an hour, which I blow through before work. So, I’ve decided to try to add daily art prompts ... try to get more writing and drawing in ... I know, I should be doing more coding but baby steps.
Make it part of your workflow. Test often and don't get test for good things. Test for errors, bad input, ... Also test for performance. Oh, you wrote a sweet sweet function ... how well does it perform when ran 10 times? 100x? 100000000000x? To help you on your way, here is a short set … Continue reading Test your damn code!
You might find yourself in a flood of bookmarks and putting off trimming them ... don't. Like most procrastination techniques, it is effective in delaying but ultimately shit has to get done. So getting it done.
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It is unfortunate that most organizations see IT as a cost with very little benefit. Even though IT is the internal lubricant of business. This applies triple to Support teams. In my many decades in Support, most teams are under staffed, over worked, and suffering from deep deep deep knowledge debt. If your Support team … Continue reading Learn your tools
They are going to happen, it is part of the biz. You get busy, other people get busy, and tickets get neglected ... and then people get pissed off. So, what do you? Can you avoid them? Lots and no. The best way to handle out of SLA tickets is just to deal with them. … Continue reading Out of SLA tickets
For those of you who have never working in a support department, bliss your heart. You probably believe that everything has been well planned out and involves well vetted mechanism ... It is such a nice optimistic view of the world. For us "ticket monkeys", life is more like an exercise in semi-organized chaos. Getting … Continue reading Juggling Buckets
My first Round Off Wednesday post! These are some small steps on setting yourself up for success ... or at least not for epic failure. Leave yourself notes I started bookmarking tickets, changing the title to something about what I need to do next, and then dropping them into their own bookmark folder. Every day, … Continue reading Small steps