I've said it a few times but I really want to get to blogging on the reg. So, I've decided to launch a few new categories with weekly posts. Magento Mondays All things Magento, including developing, speed testing, CI/CD, Cloud tips, and maybe even some secrets about running Magento with millions of SKUs and Customers … Continue reading New Categories and new content coming!
It is unfortunate that most organizations see IT as a cost with very little benefit. Even though IT is the internal lubricant of business. This applies triple to Support teams. In my many decades in Support, most teams are under staffed, over worked, and suffering from deep deep deep knowledge debt. If your Support team … Continue reading Learn your tools
Demonstrate understanding of how to measure and analyze the user experience This is a deep deep subject for an exam not requiring short form essay answers. Luckily, they have narrowed the scope a bit. What are typical usability principles and issues? There is so much info on this ... from academic research to corp preferences … Continue reading eCommerce 1.3
They are going to happen, it is part of the biz. You get busy, other people get busy, and tickets get neglected ... and then people get pissed off. So, what do you? Can you avoid them? Lots and no. The best way to handle out of SLA tickets is just to deal with them. … Continue reading Out of SLA tickets
Well, I signed for for the M2 SS cert exam at Imagine2019 on May 13. That gives me 4 weeks or 27 days. I hope to dedicate 1 hr per day towards this until then. So ... what is this? This is newer Magento cert designed for people who need General eCom and Open Source … Continue reading Magento 2 Solution Specialist cert
Or certs as most people all them. Work as tasked me with getting one cert, a friend wants to work on another series, and I think I'm going to do a third to round it out ... and it might help my career. First up is the Magento 2 Solution Specialist cert, based on the … Continue reading BrainTickets!
For those of you who have never working in a support department, bliss your heart. You probably believe that everything has been well planned out and involves well vetted mechanism ... It is such a nice optimistic view of the world. For us "ticket monkeys", life is more like an exercise in semi-organized chaos. Getting … Continue reading Juggling Buckets
My first Round Off Wednesday post! These are some small steps on setting yourself up for success ... or at least not for epic failure. Leave yourself notes I started bookmarking tickets, changing the title to something about what I need to do next, and then dropping them into their own bookmark folder. Every day, … Continue reading Small steps